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Notification rules send CraftCX findings to the people and systems that need them. They keep your team informed without requiring manual dashboard checks.

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Create a notification rule

  1. Open Settings → Notifications → Alerts.
  2. Select Create notification rule.
  3. Enter a descriptive name.
  4. Select one or more events.
  5. Select immediate delivery or a scheduled digest.
  6. Add one or more destinations.
  7. Save the rule.
You can send a rule to Slack, email, or a webhook. A webhook destination receives a POST request with the event data.

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Choose events and schedules

Choose Incident detected to send new policy findings or incidents. Choose Low AXIS score to send a score that falls below your threshold. Immediate delivery sends the notification when the event occurs. A scheduled digest groups events and sends one message on the days and hour you select.

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Manage notification rules

Open Settings → Notifications → Alerts to edit, disable, or delete a rule. Disabling a rule pauses delivery and keeps its settings. Use Settings → Notifications → Preferences for personal in-app notifications. These preferences do not change shared rules.

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Configure destinations

Connect Slack in Settings → Integrations before you select a Slack channel. Enter an email address for email delivery. Enter a URL that accepts POST requests for a webhook destination.

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FAQ

Yes. Add each Slack channel, email address, or webhook to the rule.
Yes. Disable the rule in the alerts list, then enable it when you want delivery to resume.
CraftCX uses your browser timezone when you create or edit the rule.