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CraftCX identifies Front Autopilot messages from Front author metadata. It records them as AI messages, so you do not need to select a teammate. CraftCX identifies messages from the front_ai_autopilot author. It tracks Autopilot Resolve as a separate AI agent.

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What CraftCX records

  • Autopilot messages from supported Front authors
  • AXIS results for resolution accuracy, interaction effort, and handoff smoothness
  • AI participation in ticket score breakdowns
  • Separate results for Autopilot Resolve, Front Chatbot, and human handoffs

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Configure Front Autopilot

Connect Front, enable Front Autopilot in CraftCX, and configure the Front webhook rule. CraftCX identifies supported Autopilot messages after Front sends the conversation. Read about Front AI.