Skip to main content
CraftCX detects Front Autopilot messages automatically from Front’s message author metadata. No teammate selector is required for this native Front AI agent. Autopilot messages are detected when Front sends messages from the front_ai_autopilot AI author. Autopilot Resolve is a separate product and is tracked as a separate AI agent.

​
Key Features

  • Automatic author detection for Front AI-authored Autopilot messages
  • AXIS scoring across resolution accuracy, customer effort, and handoff smoothness
  • Agent attribution so Front AI participation can appear in ticket score breakdowns
  • No extra user mapping for native Front AI agents
  • Separate reporting from Front Autopilot Resolve, Front Chatbot, and human handoffs

​
Getting Started

Connect Front, enable the Front Autopilot AI agent in CraftCX, and configure your Front webhook rule. When conversations include the supported Front Autopilot author, CraftCX attributes those messages to the Front Autopilot agent automatically. Learn more at front.com