Quickstart - CraftCX

Connect a helpdesk, then review the scores CraftCX creates for AI-handled conversations.

Connect your helpdesk

Create an account in CraftCX.
Open Integrations and select New Integration.
Select your helpdesk and complete its connection flow.

CraftCX scores eligible conversations after your AI agent handles them. See integrations for provider-specific setup.

Next steps

Invite your team

Share results so everyone can track improvements.

Explore settings

Manage integrations and API access.

Use the API

Send transcripts from a custom source.

Read the FAQ

Learn more about how scoring works.