FAQ - CraftCX

Find answers about AXIS scoring, helpdesk connections, exports, and support.

How is the AXIS score calculated?

CraftCX rates each conversation from 1 to 5 for Resolution Accuracy, Interaction Effort, and Handoff Smoothness. The AXIS score is their average. Refer to the AXIS scoring guide for more details.

Which helpdesks are supported?

CraftCX supports any platform that can export transcripts. Front, HubSpot, Intercom, and Gorgias have direct integrations. The API supports custom sources. Contact CraftCX support to request another helpdesk.

Can I export my results?

Yes. Use the dashboard or API to export scores and explanations.

Where do I get support?

Use the in-app support page or email CraftCX support.