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CraftCX detects Front Autopilot Resolve messages automatically from Front’s companion AI author metadata. No teammate selector is required for this native Front AI agent. Autopilot Resolve messages are detected when Front sends messages from the front_companion AI author. Front Autopilot is a separate product and is tracked as a separate AI agent.

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Key Features

  • Automatic author detection for Front Autopilot Resolve messages
  • AXIS scoring across resolution accuracy, customer effort, and handoff smoothness
  • Agent attribution so Resolve participation can appear in ticket score breakdowns
  • No extra user mapping for native Front AI agents
  • Separate reporting from Front Autopilot, Front Chatbot, and human handoffs

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Getting Started

Connect Front, enable the Front Autopilot Resolve AI agent in CraftCX, and configure your Front webhook rule. When conversations include the supported Front Autopilot Resolve author, CraftCX attributes those messages to the Front Autopilot Resolve agent automatically. Learn more at front.com