Front Autopilot Resolve - CraftCX

CraftCX identifies Front Autopilot Resolve messages from Front author metadata. It records them as AI messages, so you do not need to select a teammate. CraftCX identifies messages from the front_companion author. It tracks Front Autopilot as a separate AI agent.

What CraftCX records

Resolve messages from supported Front authors
AXIS results for resolution accuracy, interaction effort, and handoff smoothness
AI participation in ticket score breakdowns
Separate results for Front Autopilot, Front Chatbot, and human handoffs

Configure Front Autopilot Resolve

Connect Front, enable Front Autopilot Resolve in CraftCX, and configure the Front webhook rule. CraftCX identifies supported Resolve messages after Front sends the conversation. Read about Front AI.