Fin integration - CraftCX

Configure Fin in CraftCX to attribute Fin messages and score eligible conversations.

What CraftCX records

Fin participation in a conversation
AXIS results for eligible conversations
Score explanations and conversation evidence

Configure Fin

Connect your helpdesk and select Fin as the AI agent in CraftCX. CraftCX scores a conversation after it receives the required conversation events. Read about Fin.