# CraftCX

## Docs

- [Overview](https://help.craftcx.com/introduction.md): Understand and improve the quality of AI-powered customer support
- [Quickstart](https://help.craftcx.com/quickstart.md): Connect a helpdesk and review your first AXIS scores
- [Using settings](https://help.craftcx.com/settings-page.md): Manage your CraftCX workspace and connected services
- [Invite your team](https://help.craftcx.com/invite-team.md): Add members to your CraftCX workspace
- [FAQ](https://help.craftcx.com/faqs.md): Answers to common questions about AXIS conversation scoring
- [AXIS conversation scoring](https://help.craftcx.com/features/axis-score.md): Measure the quality of AI-powered support conversations
- [Article usage analytics](https://help.craftcx.com/features/article-usage.md): Review the help center articles your AI shares with customers
- [Failure clusters](https://help.craftcx.com/features/failure-clusters.md): Group related AI support failures so you can fix their shared cause
- [Topic detection](https://help.craftcx.com/features/topic-detection.md): Group support conversations by the subjects customers discuss
- [Audit](https://help.craftcx.com/features/audit.md): Review resolution status, AI participation, and AXIS scores
- [Support observability](https://help.craftcx.com/support-observability/overview.md): Find policy violations, quality changes, and recurring support risks
- [Policy monitoring](https://help.craftcx.com/support-observability/policy-monitoring.md): Evaluate AI support conversations against your policies and procedures
- [Incidents](https://help.craftcx.com/support-observability/incidents.md): Track severe or recurring risks in AI-powered support
- [Notifications](https://help.craftcx.com/support-observability/notifications.md): Send CraftCX findings and incidents to Slack, email, or a webhook
- [Integrations](https://help.craftcx.com/integrations/overview.md): Connect your helpdesk to CraftCX
- [Front integration](https://help.craftcx.com/integrations/front.md): Connect Front and configure its webhook rule
- [Gorgias integration](https://help.craftcx.com/integrations/gorgias.md): Connect your Gorgias account to CraftCX
- [HubSpot integration](https://help.craftcx.com/integrations/hubspot.md): Connect your HubSpot account to CraftCX
- [Intercom integration](https://help.craftcx.com/integrations/intercom.md): Connect your Intercom workspace to CraftCX
- [CraftCX MCP server](https://help.craftcx.com/ai/mcp.md): Connect Cursor, Claude, Codex, and other MCP clients to CraftCX support intelligence and QA data
- [AI agents](https://help.craftcx.com/ai-agents/overview.md): Configure AI agents for your helpdesk automation
- [Fin integration](https://help.craftcx.com/ai-agents/fin.md): Configure CraftCX scoring for Fin conversations
- [Front Chatbot integration](https://help.craftcx.com/ai-agents/front-chatbot.md): Configure CraftCX scoring for Front Chatbot conversations
- [Front Autopilot](https://help.craftcx.com/ai-agents/front-autopilot.md): Identify and score Front Autopilot conversations
- [Front Autopilot Resolve](https://help.craftcx.com/ai-agents/front-autopilot-resolve.md): Identify and score Front Autopilot Resolve conversations
- [Gorgias AI integration](https://help.craftcx.com/ai-agents/gorgias-ai.md): Configure CraftCX scoring for Gorgias AI conversations
- [Parahelp integration](https://help.craftcx.com/ai-agents/parahelp.md): Configure CraftCX scoring for Parahelp conversations
- [API reference](https://help.craftcx.com/api-reference/introduction.md): Reference documentation for the CraftCX API
- [Authentication](https://help.craftcx.com/api-reference/authentication.md): Authenticate requests to the CraftCX API
- [Create AI agent](https://help.craftcx.com/api-reference/agents/create-ai-agent.md): Create a custom AI agent that can be referenced by /assess.
- [Score conversation](https://help.craftcx.com/api-reference/score-conversation/score-conversation.md): Send conversational message data from any source for AXIS scoring and analysis
- [List evaluation exports](https://help.craftcx.com/api-reference/export-data/list-evaluation-exports.md): Retrieve evaluation exports for the organization with pagination
- [Create evaluation export](https://help.craftcx.com/api-reference/export-data/create-evaluation-export.md): Queue an evaluation export job
- [Get evaluation export](https://help.craftcx.com/api-reference/export-data/get-evaluation-export.md): Retrieve the status of an evaluation export job
- [Download evaluation export](https://help.craftcx.com/api-reference/export-data/download-evaluation-export.md): Redirect to the signed URL for a completed export. If Accept: application/json is sent, returns JSON with the download_url instead.
- [Get ticket](https://help.craftcx.com/api-reference/tickets/get-ticket.md): Get a ticket by ID

## OpenAPI Specs

- [openapi](https://help.craftcx.com/api-reference/openapi.json)

## Optional

- [CraftCX](https://craftcx.com)