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Configure Parahelp in CraftCX to attribute AI messages and score eligible conversations.

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What CraftCX records

  • Parahelp participation in a conversation
  • AXIS results for eligible conversations
  • Score explanations and conversation evidence

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Configure Parahelp

Connect your helpdesk and select Parahelp as the AI agent in CraftCX. CraftCX scores a conversation after it receives the required events. Read about Parahelp.