What CraftCX does
CraftCX evaluates the conversations your AI agents handle. It shows what happened, how customers experienced it, and what your team can improve. Use CraftCX alongside metrics such as deflection, containment, and response time. Review conversation evidence and patterns across your support operation.Features
Measure AI support quality
Evaluate resolution accuracy, customer effort, and handoff quality with the AXIS score.
Review the evidence
See the reasoning, conversation evidence, and failure themes behind each assessment.
Track trends
Compare performance over time to find recurring problems and quality regressions.
Connect your support data
Ingest conversations from your helpdesk or send transcripts through the CraftCX API.
Support Intelligence
As AI agents resolve more conversations, important customer insight can stay hidden in support transcripts. CraftCX preserves that insight by detecting signals such as bug reports, feature requests, documentation gaps, usability problems, and billing issues. Related signals are grouped into recurring customer problems and needs, so your team can:- Spot new and growing issues
- Understand which problems demand attention
- Review the conversations behind each signal
- Turn support activity into evidence for product and operational decisions
Who uses CraftCX
CraftCX is built for teams responsible for the quality and performance of AI-powered support.Support and CX leaders
Understand whether AI is delivering the experience your customers expect.
Support operations teams
Find failure patterns, monitor changes, and decide what to improve next.
AI operations teams
Evaluate agent behavior with independent evidence and track quality over time.