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Configure Gorgias AI in CraftCX to attribute AI messages and score eligible conversations.

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What CraftCX records

  • Gorgias AI participation in a conversation
  • AXIS results for eligible conversations
  • Score explanations and conversation evidence

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Configure Gorgias AI

Connect Gorgias, then select Gorgias AI in CraftCX. CraftCX scores a conversation after Gorgias sends the required events. Read about Gorgias AI.