> ## Documentation Index
> Fetch the complete documentation index at: https://help.craftcx.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Understand what AXIS is and how it helps you measure AI support

CraftCX's **AXIS** scorecard analyzes support conversations to show how well your AI agents perform. Each conversation is rated from 1–5 across three areas:

* **Resolution Accuracy (RA)** – did the bot provide a correct answer or route the customer properly?
* **Interaction Effort (IE)** – how much back‑and‑forth did it take to resolve the question?
* **Handoff Smoothness (HS)** – if a human takeover was needed, was the transition seamless?

The overall AXIS score is the average of these components, giving your team a simple way to track quality over time.

AXIS works with Front, HubSpot, Intercom, and Gorgias out of the box, with more integrations coming soon - [let us know](https://craftcx.com/contact) if you'd like to see a specific helpdesk supported.

You can also upload transcripts of support conversations from any source through our [API](/api-reference/introduction).

### Why AXIS

<CardGroup cols={2}>
  <Card title="Actionable insights" icon="chart-mixed">
    Understand exactly where your AI experience can improve.
  </Card>

  <Card title="Helpdesk agnostic" icon="comment-dots">
    Works with Front, HubSpot, Intercom, Gorgias, or any system that exports transcripts.
  </Card>

  <Card title="Built for Ops" icon="gear">
    Designed for support operations teams to benchmark and iterate.
  </Card>

  <Card title="Team ready" icon="users">
    Share scores with colleagues to drive continuous improvement.
  </Card>
</CardGroup>

Start exploring by following the [QuickStart guide](/quickstart).