> ## Documentation Index
> Fetch the complete documentation index at: https://help.craftcx.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

> Common questions about AXIS

### How is the AXIS score calculated?

Each conversation is rated from 1–5 for Resolution Accuracy, Interaction Effort and Handoff Smoothness. The AXIS score is the average of these three numbers.

### Which helpdesks are supported?

AXIS scoring works on any platform that can export transcripts. We currently provide one-click integrations for Front, HubSpot, Intercom, and Gorgias, plus an API for custom sources.

Are we missing your helpdesk? [Let us know](mailto:support@craftcx.com) and we'll add it to our list.

### Can I export my results?

Yes. Scores and explanations are available via the dashboard or API so you can analyze them in your own tools.

### Where do I get support?

Reach out to the CraftCX team via the in‑app support page or email us at [support@craftcx.com](mailto:support@craftcx.com).