> ## Documentation Index
> Fetch the complete documentation index at: https://help.craftcx.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Gorgias AI Integration

> AI-powered customer support automation for e-commerce

Gorgias AI is an intelligent customer support platform specifically designed for e-commerce businesses. It automates customer service responses using AI to handle common inquiries, order status updates, and product questions, helping online stores provide 24/7 customer support.

## Key Features

* **E-commerce focused** AI responses for product and order inquiries
* **Order management integration** for real-time status updates
* **Multi-channel support** across email, chat, and social media
* **Customizable AI responses** based on your product catalog
* **Analytics dashboard** to track support performance and customer satisfaction

## Getting Started

Gorgias AI is built specifically for online stores and integrates with popular e-commerce platforms to provide contextual, accurate responses about products, orders, and policies. It learns from your existing customer interactions to improve response quality over time.

<Icon icon="link" iconType="solid" /> [Learn more at gorgias.com](https://gorgias.com/ai-agent?utm_source=craftcx\&utm_campaign=docs)